20+
Years in Professional Services & ERP
FTSE 100
Senior Director Background
Independent
Delivery Leadership & Advisory
£2m–£50m
The Businesses We Serve
The reality
Why ERP Projects Fail
Most businesses think ERP implementation is a software project.
In reality, it is a business transformation project. And most failures have nothing to do with the software itself.
No project ownership
Nobody on the client side is empowered to lead the project, hold vendors to account, or make decisions.
Poor process mapping
Implementing software on top of broken or undocumented processes. The business isn’t ready for the system.
Weak integration planning
Systems that should talk to each other don’t. Data flows are assumed, not designed.
Poor data quality
Legacy data migrated without cleansing, validation or ownership. Garbage in, garbage out.
Weak testing and cutover planning
Testing is rushed or skipped. No plan for the switch from old to new. Problems surface on go-live day.
Lack of operational readiness
Warehouses, teams and processes aren’t prepared. The software is live but the business isn’t ready.
Insufficient stakeholder engagement
Key people aren’t involved early enough. Resistance builds, decisions stall, and adoption suffers.
What we do
Leadership, governance and outcomes first. Software platforms second.
Your delivery partner
Dan Johnson
MSc · ABP Certified Business Psychologist · Former FTSE 100 Senior Director of Professional Services
20+ years in Professional Services working with ERP platforms including Oracle, Sage, Microsoft Dynamics, Brightpearl, Odoo and Cin7 — including as Senior Director for a FTSE 100 business, responsible for delivery across hundreds of implementation projects.
Today I help retailers and eCommerce businesses lead ERP and operational transformation projects from the client side, ensuring vendors, implementation partners and internal teams remain aligned throughout delivery.
When you work with Cedar Ridge, you work with me directly. Senior, experienced delivery leadership from day one.
“Most ERP failures aren’t software failures. They’re failures of leadership, communication, and operational understanding.”
How we work
From first conversation to operational confidence
Every engagement follows a clear, governed structure. You always know where you are, what comes next, and who is accountable.
Assess
Understand your operations, challenges, and readiness. Independent evaluation before any platform decision.
Plan
Define the project scope, governance structure, risks, and a clear delivery roadmap.
Lead
We lead the project — managing vendors, coordinating teams, and keeping delivery on track.
Deliver
Configuration, integration, data migration, training, and go-live — governed and controlled throughout.
Stabilise
Post-go-live support, adoption, and optimisation until the business is running confidently.
Proven in practice
Built on real delivery leadership
“Cedar Ridge brought the delivery leadership our ERP project was missing. The vendor relationship improved overnight because someone was finally holding them to account.”
Operations Director
Multi-channel eCommerce retailer
“Dan understood our business from the first conversation. We didn't need to explain the basics — he'd already led programmes like ours at a much larger scale.”
Managing Director
UK wholesale distributor
“We brought Cedar Ridge in to recover a struggling Cin7 implementation. Within weeks, we had clarity on what had gone wrong and a plan to get it right.”
Finance Director
Product-based business
Systems Readiness & Delivery Review
A fixed-scope, independent review of your current systems, operations and project readiness — giving you the clarity to move forward with confidence.
What You Get
Ideal for Operations Directors, MDs and Fractional CFOs evaluating ERP or operational change.